View activation

[KarstenParticipant]

I purchased a activation Code for my application, and mailed the code to my customer.
The customer installed HmiView but when she tries to activate the project a message pops up that it is NOT possibe to install as default user. I troede to install HmiView as well and when i press “redeem activation code” i Can see user:Default. How Can i change this.

[gregMParticipant]

Hi Karsten,
Where does the Default User show up?
Can you send me a screenshot at greg (at) ritecontrol.com

thanks.

[GrzegorzParticipant]

@Karsten

Are Your customer connect to iCloud account?

regards

[KarstenParticipant]

Hi Grzegorz

Thank you for your answer.

Yes as far as I know she has an icloud account. But the same shows up on my Ipad when I install HmiView. I would like to try to install on my own Ipad, but I am afraid I will use the activation that should be used for my customer. Can I install it on my Ipad, and the release it after testing it and then install it on my customers unit ? It is a one hour drive for me every time I have to test something at my customers phone.

regards
Karsten Rasmussen

[GrzegorzParticipant]

Hi Karsten,

How many code U pay?
If you pay only for one code and this code will used on your device first then is not possible to use it for you customer. One code for one device.

regards

[mohrlandParticipant]

I know this is an old post but I have had this happen as well. You can redeem the code manually by clicking Redeem Activation Code and entering in the code.

[KarstenParticipant]

Hi Mohrland.
Yes that is also how i Got it Working after takling to Greg
I should have posted the solution here. By entering the code manually by typing it in, everything worked fine.

/Karsten

• This reply was modified 4 years, 6 months ago by  Karsten.

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